Full Life-Cycle Implementations
We work closely with our customers to effectively deploy Enterprise Performance Management and Business Intelligence Solutions in addition to developing customized applications and interfaces as needed:
- Enterprise Performance Management and Business Intelligence Solution Selection: We help our customers make high-value long-term IT investments in scalable, flexible systems by choosing best-of-breed enterprise applications, with off-the-shelf functionality to suit current and future business requirements.
- Implementation: We help our customers customize their enterprise EPM / BI applications to meet their unique business requirements.
- Integration: We help integrate different applications in the enterprise IT landscape by creating Interfaces with other applications, and deploying these solutions.
- Enhancements: We continue to help clients improve current EPM / BI applications to meet new business requirements. We advise our customers about potential enhancements including re-designing business process to improve results, updating screens, reports, and application logic, as well as deploying new EP / BI functionality modules.
- Upgrades: In the ever-changing business environment, technology and product suppliers regularly introduce new versions to provide additional functionality or improve current business processes. We advise customers on the need to upgrade and, if required, ensure a smooth transition to the new version.
- Application support: To keep businesses running smoothly, we help customers run their EPM / BI applications using stringent SLAs to help ensure performance. We have the experience to run distributed installations and skilled teams to support day to day operations.
- Production support: We offer full production support services for EPM / BI applications and perform various tasks such as system and database monitoring for performance, health checks, patch upgrades, root cause identification and analysis, which enables customers to run their business efficiently.
- Development: When Enterprise Performance Management and Business Intelligence Solution implementations require custom interfaces to link into existing applications or to extend reach and improve performance, our highly skilled team can provide the development support needed to build and deploy the additional solutions needed.